Solving problems by: resolving conflict, finding a mediator, and seeking other help

1. Cool Off
Take time to think about your problem and plan your approach. If you need more time to think before talking, make another date to discuss the situation.

2. Talk and listen to each other
Listen to the other person's way of seeing the problem. Explain your own point of view. Try not to blame anyone.

3. Find out what you both need
Try to understand each other's needs. This can help to resolve the conflict.

4. Think of solutions
Work on possible solutions together and then choose the idea that works best for both of you.

5. Make a plan and go for it
Plan exactly what and when each of you will do to make the solution work. Talk about what you will do if more problems come up at another time.

Track the steps you have taken to resolve the problem. Keep a file with dates and records of communications, as well as other important papers such as your rental agreement or lease, copies of notices and letters, dates and notes about phone calls.

Mediation is a Good Next Step
If you try to talk to your landlord or tenant and you can't make progress, you might contact your local community mediation program for help. Mediation is a process in which a neutral, trained mediator meets with all parties in a dispute to help them try to resolve their conflict. The mediator helps the parties to express their views and to understand one another and then to reach a solution. Most cases that come to mediation are successfully resolved. Mediators are neutral third parties. They don't take sides, but they can help you communicate and solve problems.

Peninsula Conflict Resolution Center
www.pcrcweb.org/
520 S. El Camino Real, Ste. 640, San Mateo, CA 94402
650-513-0330

Among other services, Peninsula Conflict Resolution Center offers help with communicating and resolving problems between landlords and tenants. As a neutral party, they help people focus on ways to come to a mutual agreement they can support. Can handle bilingual (Spanish) calls.

Small Claims Mediation Program
www.sanmateocourt.org/director.php?filename=./adr/smallclaims/index.html
This program provides on-site mediation services. If a case settles in mediation, the court will not proceed with the small claims hearing, but rather will note in the court file that the parties reached a mediated settlement. For more information, contact the program coordinator at 650-573-3907.

There are many free and low-cost resources available to you. See the RESOURCES & LINKS page for more assistance.