Communication Assistance and Conflict Resolution

Peninsula Conflict Resolution Center www.pcrcweb.org 520 S. El Camino Real, Ste. 640, San Mateo, CA 94402 650-513-0330 Among other services, Peninsula Conflict Resolution Center offers help with communicating and resolving problems between landlords and tenants. As a neutral party, we help people focus on ways to come to a mutual agreement they can support. Can handle bilingual (Spanish) calls

Project Sentinel www.housing.org 430 Sherman Ave, Ste. 308, Palo Alto, CA 94306 650-321-6291 Provides free mediation services tenant/landlord counseling services for much of Santa Clara County. Mediation is a process in which a neutral, trained mediator meets with all parties in a dispute to help them try to resolve their conflict. The mediator helps the parties to express their views and to understand one another and then to reach a solution. Most cases that come to mediation are successfully resolved. Utilizes AT&T Language Line service.

Small Claims Mediation Program www.sanmateocourt.org/director.php?filename=./adr/smallclaims/index.html 650-573-3907 This program provides on-site mediation services. If a case settles in mediation, the court will not proceed with the small claims hearing, but rather will note in the court file that the parties reached a mediated settlement. For more information, contact the program coordinator at 650-573-3907.